PLAYER RIGHTS

01 Right of access (Art. 15 GDPR)

You have the right to know which personal data we process about you, for which purposes, how long we keep it, who we share it with, and where it comes from.

Upon request, we provide a digital overview (JSON or PDF format) of all data linked to your account, including:

• Account data (username, email, registration date)
• In-game statistics and action logs
• Premium transaction history (amounts, dates - no payment card data)
• IP addresses and session data (stored according to retention policy)
• Messages and forum activity

We respond to an access request within 30 days. For complex requests this may be extended by up to two months after notification.

02 Right to rectification (Art. 16 GDPR)

Are your personal data incorrect or incomplete? You have the right to have them corrected. You can edit the following data yourself on your profile page:

• Email address
• Password
• Profile information

For data you cannot edit yourself (for example account history or transaction records), submit a written request via the contact form. We process this within 30 days.

03 Right to erasure ("right to be forgotten", Art. 17 GDPR)

You may request complete deletion of your account and related personal data. We honor this request unless:

• We are legally required to retain the data (for example financial records for 7 years under tax law);
• The data are needed to complete an ongoing prize payout;
• There is an ongoing legal or complaint procedure.

After deletion, all in-game progress, credits, and rights to pending prize pool winnings lapse. Deletion is irreversible.

After processing your request, you receive confirmation. Technical deletion takes place within 30 days; some backup data may be retained for up to 90 days before being overwritten.

04 Right to restriction of processing (Art. 18 GDPR)

In the following situations, you can request restriction of processing of your data (temporary "freezing"):

• You contest the accuracy of your data - during verification.
• Processing is unlawful but you do not want deletion.
• We no longer need the data, but you need them for legal claims.
• You have objected and are awaiting the outcome of assessment.

During restriction, we store your data but do not process them further, except where legally required.

05 Right to object (Art. 21 GDPR)

You may object at any time to processing of your personal data based on legitimate interest of Crimora.nl (Art. 6(1)(f) GDPR). After receiving the objection, we stop processing unless we can demonstrate compelling legitimate grounds overriding your interests.

For direct marketing: you can unsubscribe at any time via the unsubscribe link in email messages or through a request via the contact form. After unsubscribing, no further marketing messages are sent.

06 Right to data portability (Art. 20 GDPR)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (JSON) and to transmit those data to another controller if:

• Processing is based on consent or a contract; and
• Processing is carried out by automated means.

Request a data export via the contact form with subject "Data export request". You will receive a download link within 30 days.

07 Right to withdraw consent (Art. 7(3) GDPR)

Where processing is based on your consent (for example newsletter, analytics cookies), you can withdraw that consent at any time, without giving a reason and without negative consequences for service delivery.

Withdrawal is possible via:

• Cookie settings on the website (cookie banner / settings);
• The unsubscribe link in email messages;
• The contact form.

Withdrawal has no retroactive effect - processing based on consent before withdrawal remains lawful.

08 Consumer rights (Dutch Civil Code Book 6 / Directive 2011/83/EU)

Right of withdrawal for premium purchases

For digital content (premium subscriptions, in-game credits), the right of withdrawal is lost once delivery starts and you explicitly agree. This follows Dutch and EU consumer law for digital content. During purchase we explicitly ask your consent to this loss of withdrawal right.

Conformity requirement

Crimora.nl guarantees that premium services conform to their description at the time of purchase. In case of defects, you are entitled to repair or replacement under applicable law.

Price transparency

All prices include VAT unless stated otherwise. Price changes are communicated at least 30 days before taking effect. Already paid subscriptions are not increased retroactively.

Complaint handling

Complaints about (premium) purchases should be submitted as soon as possible, at the latest within 14 days, via the contact form. We respond within 5 business days.

Online dispute resolution

EU consumers may use the ODR platform (Online Dispute Resolution) of the European Commission for cross-border disputes.

09 Right to lodge a complaint with the supervisory authority

If you are dissatisfied with how we handle your personal data and cannot resolve this with us, you have the right to lodge a complaint with the Dutch Data Protection Authority (AP):

• Website: autoriteitpersoonsgegevens.nl
• Postal address: Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ The Hague
• Phone: +31 88 180 52 50 (weekdays 9:00-13:00)

You may also go to the competent national court at any time.

10 How to submit a request?

All requests above can be submitted via:

We verify identity by confirming that the request comes from the email address linked to the account. No KYC or ID document required.